About the job

About Us:We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creating seamless experiences through exceptional service. If you thrive in a fast-paced environment, excel in customer engagement, and are passionate about ensuring customer satisfaction, this role is for you!Role Overview:As a Customer Support Specialist, you will be the primary point of contact for customers, guiding them through their journey and resolving inquiries promptly. You’ll focus on providing excellent support via phone, email, live chat, and SMS to ensure positive experiences and build long-lasting relationships. You’ll work closely with internal teams and clients to meet specific goals and KPIs while upholding high standards of customer care.How to Apply:APPLICATION LINK: https://forms.gle/PZ7QSU5325LvXQ2k9APPLICATION CODE: JAZZHRKey Responsibilities:

Provide exceptional customer support via phone, live chat, email, and SMS
Assist customers with inquiries, product recommendations, and abandoned cart recovery
Resolve subscription issues, cancellations, and returns, offering tailored solutions
Follow up post-purchase to ensure satisfaction and build long-term relationships
Track interactions and meet KPIs using CRM systems and team collaboration

Qualifications:

At least 1 year of customer support experience with a focus on service excellence
Strong communication skills with the ability to build rapport and resolve issues
Experience in phone support or live chat, with CRM and e-commerce tool knowledge
Proven track record of meeting or exceeding customer satisfaction goals
Organized, adaptable, and able to handle multiple tasks efficiently

What’s in It for You?

$4/hour + commission on sales generated
PTO, health insurance (specific regions), and health stipends
Permanent work-from-home setup
Be part of a fast-growing e-commerce brand with clear career advancement pathways
Work with a supportive team of professionals who inspire and challenge you daily

Why Join Us?

Be part of one of the fastest-growing e-commerce startups
Experience a dynamic, collaborative, and empowering work environment
Build a rewarding career with opportunities for growth and development

How to Apply:APPLICATION LINK: https://forms.gle/PZ7QSU5325LvXQ2k9APPLICATION CODE: JAZZHRReady to make an impact as our Customer Support Specialist? Apply now and join our mission to redefine customer experiences in the e-commerce space!

Only applications submitted through the provided application link will be prioritized.**